COMPUTER SKILLS
Dreamweaver, Adobe Captivate 3-Adobe Certified
Expert, LeaderGuide Pro 7, Lectora, Adobe Photoshop, Audacity, HTML/SHTML, IPIX Virtual Tour, Adobe ImageReady, BBEdit, JavaScript,
Front Page, Word, Excel, Publisher, Power Point, CSS, Quickbooks, ACT!, GoldMine, Top Producer, SnagIt, Infomapping
WORK EXPERIENCE
Instructional Designer 01/08-Present
Vistaprint, Learning and Development,
Design, Sales and Service
Develop instructor lead and eLearning courses for global call center agents to support
new and existing programs and product offerings for international technology marketing company. Incorporate adult learning
development models into instructional design. Interpret revenue and KPI analytics to define training and practicum needs to
forecast ROI. Develop learning assessments to help support call center SLAs. Collaborate with product business owners
and capital development departments to support product launch strategies. Trainer/Field
Support Specialist 01/07-01/08
Vistaprint, Strategic Partnerships
Develop and implement train-the-trainer
programs to be delivered for nationwide chain rollouts of a technology application. Created user guides, training guides,
presentations, hand-on exercise, post-training updates, and informational series. Design training samples for sales presentations.
Create and deliver training to call center providing support to national retailers. Provide field support to client. Serve
as point person for feedback for national chain. Interact with technology users and software engineers to identify training
and application issues.
Web
Designer, Technology Trainer 04/01-present
KarenDrummey.com/HomeAdvantageWebsites.com
Create and update
Web sites for small business. Edit digital photos for the Web. Train clients how to maintain sites. Provide technology training
for groups and individuals. Promote and create property Web sites for www.HomeAdvantageWebSites.com. Current clients include
the Massachusetts Court Reporters Association, MIT’s Massachusetts Space Grant Consortium, and MIT’s Instructor
Resource Module. Recent trainings performed are a three-week computer lab course, Ebay the Easy Way, and technology
seminar, Don't Let Technology Bugs Byte You.
Marketing
and Administrative Manager 02/04-1/2007
Steven Cohen Team at Keller Williams
Oversaw administrative and marketing operations for a top realtor team with over $70M in annual
sales. Created, developed, and maintained bookkeeping and client database systems. Implemented marketing plans. Forecasted
and oversaw $1.2M budget. Responsible for technology decisions and streamlining office procedures. Maintained company Web
site and developed individual sites for luxury properties. Create panoramic property virtual tours for the Web. Trained and
supervise staff. Communicated with buyers, sellers, and attorneys throughout real estate transactions and coordinated transaction
documents. Oversaw the marketing of listings and developed client action plans. Strategized cost reductions and income producing
activities for the team. Created systems documentation.
Security Sales Consultant, 03/03-11/03
Brinks Home Security, Wilmington, MA
Configured
customized alarm systems and security monitoring services. Coordinated installations. Designed and taught home safety workshops
to community groups and the Massachusetts Affordable Housing Alliance.
Sales Manager, 12/01-2/03
Computer Warehouse, South
Boston, MA
Sold technology services to corporate and nonprofit organizations. Identified
client technology service needs and worked with technicians to develop technology plans. Wrote proposals. Created marketing
materials and maintained company Web site. Designed Web sites for clients.
Web Designer, 11/00-11/01
Massachusetts Bar Association,
Boston, MA
Created, edited and updated content for the Massachusetts Bar and other affiliated departments including the
Massachusetts Bar Foundation and the Massachusetts Bar Insurance Agency. Redesigned Web pages and sites for better usability.
Managed Continuing Education Web store and calendar. Designed Web ads and graphics to promote Mass Bar conferences and programs.
Assisted members with login issues. Updated Mass Bar database. Taught staff HTML and how to maintain individual sites.
Contract Training Consultant, 6/00-11/00
nSight,
Inc., Cambridge, MA
Training Consultant for print and interactive media services company. Maintained training
section of nSight's Web site. Sold custom training programs. Assisted with the evaluation of course offerings and development
of quarterly public course schedule and catalog layout. Recruited and hired instructors. Assisted in the development of marketing
strategies. Attended trade shows to promote training programs. Proofread course content. Developed
effective cost labor-cost saving strategies.
Staff and Client Services Manager, 11/98-5/00
Jones, Fritz & Sheehan, Boston, MA
Created
and implemented client maintenance program for court reporting company. Developed and marketed a profitable videoconferencing
services program. Performed presentations for law firms. Provided computer training to staff and court reporters. Designed
promotional materials. Oversaw court reporter transcript deadlines. Recruited office staff. Planned staff development seminars.
Owner, 7/95-9/98
The Casual Cup Coffeehouse, Brookline,
MA
Created and operated a 40-seat restaurant featuring live entertainment, art exhibits and events. Responsible
for all bookkeeping, purchasing, hiring, marketing, advertising and operations. Designed menu items and recipes. Organized
functions and private rentals.
Resident Director/Acting Judicial
Affairs Coordinator
UCLA, Los Angeles, CA, 9/92-6/95
University of Massachusetts, Lowell, MA, 9/90-1/92
University
of Massachusetts, Amherst, MA, 9/88-9/90
University of Massachusetts, Amherst, MA, 9/88-9/90
Managed residential
student complex. Hired, trained and supervised 24 professional and student staff. Oversaw budget. Instructed
university-approved three credit classes and workshops including Social Issues in Education. Provided educational
programming workshops. Counseled students on personal and academic issues. Administered judicial hearings. Planned and presented
at conferences for student and professional staff. Advised student groups. Served on committees.
EDUCATION
M. Ed. Organizational Development, UMass Amherst
B.S. Psychology, UMass
Amherst
Web Master Certificate, Clark University Computer Career Institute
Massachusetts Realtors License
PROFESSIONAL AFFILIATIONS
ASTD of Greater Boston
National Association of Photoshop Professionals
JVS Volunteer Computer Skills Tutor
